Concierge Planning
In addition to the complimentary benefits of our
Source and Reserve service, our Concierge Planning service invites you to be our guest for your entire vacation. All the magic. We plan it. You live it.
Once we have booked your chosen Universal Orlando resort and theme parks, your Concierge Planner will host a call closer to your trip date to learn more about the main attraction for your vacation. Is it the food? The rides? Live shows? Based on your preferences, we’ll make recommendations for dining, event scheduling and the right activities to enhance your trip.
When available, your planner will make your reservations based on your selections and then create a full day by day personalized itinerary for your group that will include a recommended ride order to follow for each park day based on your kids’ heights, ages, and your group’s can’t miss rides, dining experiences and events.
Before you go
Your planner will schedule a final Zoom call with you to review your final personalized day by day itinerary. This call will also include a full lesson on Express Pass, and/or Virtual Line system, plus an overview of Universal that will leave you feeling both prepared and excited for your trip!
You will also have access to an app that will allow you to view your itinerary from your phone and any changes made real time. No more downloading PDFs or managing multiple versions of the same document. Plus you can ask questions or make comments within the app!
Planning the details
Your planner will be available to you throughout your trip to answer any questions you may have, give additional recommendations or to make changes as you go.
Our main goal is to work behind the scenes to give you the freedom to immerse yourself in your favorite movies and make the most unforgettable memories.
While you’re there
A dedicated Concierge Planner to provide guidance and expert recommendations throughout the planning process
All the benefits of our Source and Reserve service
Dining reservations
Activity reservations (Wantilan Luau at Loews Royal Pacific Resort, show tickets for top names in music and comedy at Hard Rock Live® Orlando, Universal’s Great Movie Escape at CityWalk, and more!)
Suggestions for additional free activities throughout Universal Orlando Resort to enhance your vacation
Personalized trip itineraries based on travelers’ ages, heights, and your group’s “must do’s!”
Ground Transportation arranged between the airport and your destination
Stroller rental and/or mobility scooter rental during your trip
Universal Orlando 101 overview presentation
Express Pass instruction session (if purchased)
Universal app orientation, including Virtual Line tutorial
Access to your planner throughout your trip for questions, recommendations or to make changes as you go
Universal Orlando
Concierge Planning
includes (but not limited to):
About Universal Orlando
With a vision to create a theme park where guests can “ride the movies”, Universal Orlando opened its gates in 1990. Since then, the destination has expanded to include two incredible theme parks, a water theme park, Universal CityWalk for entertainment, shopping and dining, as well as eight Universal Orlando hotels. Play, scream and laugh with some of the biggest characters in movies, TV and pop culture. A visit to Universal Orlando promises an adventure unlike any other as you become the star of your own hit movie with the help of an A-list supporting cast.
With eight spectacular themed hotels within the property, Universal Orlando Resorts offer something for every style and budget. The four distinct categories—Value, Prime Value, Preferred, and Premier—feature a range of accommodations, amenities, recreation, and exclusive theme park benefits. Find value while unwinding at the new Endless Summer Resort, where extra affordability meets a hotel inspired by sand, sea, and breathtaking sunsets. Treat your family to the lap of luxury at the Loews Portofino Bay Hotel in surroundings inspired by the beauty and charm of the seaside village of Portofino, Italy. With so many varied options, Palm, Park & Sea Travel can help you find the perfect place for your family to enjoy.
Resorts
Theme Parks
Universal Studios
Universal Studios is an ever-evolving universe where blockbuster movies and entertainment comes to life. Become immersed in the worlds of your favorite films, televisions shows and pop culture through rides and attractions that push the limits of technology and imagination. From villains and fire-breathing dragons to extraterrestrials and puppies and even more to explore and experience, Universal Studios is way beyond the movies.
The Palm, Park & Sea Travel “Can’t Miss List”
DespicableMe Minion Mayhem in Minion Land, a wacky and silly ride as part of Gru’s minion army.
Harry Potter and the Escape from Gringotts™ in Diagon Alley™, a multidimensional thrill ride deep underground
E.T. Adventure in Woody Woodpecker's KidZone - we’re going old school! It’s the park's sole remaining ride from its opening day back in 1990 and a blast for all ages.
Riding:
Visit Ollivanders™ Wand Shop in Diagon Alley and see a wand choose a wizard. Visitors ) can purchase their own unique wand, wand sets, character wand replicas, or Interactive Wand.
Book a VIP Tour and get the ultimate celebrity treatment (including ZERO waiting in line). Your concierge planner can explain tour pricing and durations.
Explore the Hollywood section of the park where you’ll find The Bourne Stuntacular stunt show and Universal Orlando’s Horror Make Up Show, an up-close look at some of Hollywood’s ooziest characters.
Doing:
Fishy Green Ale at The Hopping Pot in Diagon Alley
Butterbeer Ice Cream at Florean Fortescue's Ice-Cream Parlour in Diagon Alley
Clogger Burger at Krusty Burger in Springfield, U.S.A.: Home of The Simpsons
Eating and Drinking:
At this amazing theme park, venture through uniquely themed islands, each with their own rides, attractions, shopping and dining. There's nothing like it in Orlando! Superheroes. Magical creatures. A school of witchcraft and wizardry. Even dinosaurs (turns out, not so extinct). Where stories become reality and reality is an adventure, you will love the rides, all of the rides, especially the ones that drench you, drop you, and launch you. At this thrilling theme park, every island is a new reality better than even your wildest dreams.
Islands of Adventure
The Palm, Park & Sea Travel “Can’t Miss List”
VelociCoaster in Jurassic World for a thrill seekers dream!
Harry Potter and The Forbidden Journey in The Wizarding World of Harry Potter™ - Hogsmeade™ which features a tour of Hogwarts School of Witchcraft & Wizardry gone awry!
The Amazing Adventures of Spider-Man® in Marvel Super Hero Island® for an amazing 3-D motion simulator ride that puts you right in the middle of the action.
Riding:
Get up close and personal with Blue at Raptor Encounter in Jurassic World
Meet Dr. Seuss’s beloved storybook characters at Seuss Landing
Me Ship, The Olive is an interactive play area in Toon Lagoon perfect for littles to stretch their legs and get their wiggles out!
Doing:
The Nighttime Lights at Hogwarts Castle, where the castle becomes a backdrop for stunning projections set to music
Oh! The Stories You’ll Hear! in Seuss Landing where famous characters from the Dr. Seuss collection tell a number of the authors’ stories through song.
Frog Choir in The Wizarding World of Harry Potter™ - Hogsmeade™, an acapella performance by students of each house alongside croaking companions for a truly unique experience.
Seeing:
Things to do
Whether you’re taking a day off from the parks or just want to try something new, Universal Orlando Resort has plenty of activities to enjoy and areas to explore!
Game-O-Rama’s classic game room is a delight for all ages, with all the charm of a retro amusement center combined with the latest in high-tech fun
Hard Rock Live Orlando, a 3,000-seat auditorium, boasts state-of-the-art audio, lighting, video, and a full bar and concession stand for the ultimate entertainment experience. And the calendar is packed with a wide variety of musicians and who's who of comedians.
Hollywood Drive-in Golf hosts two interactive 18-hole mini-golf courses. Choose between The Haunting of Ghostly Greens and Invaders from Planet Putt, or play all 36 holes for a daring "double feature."
Seasonal festivals and events happening throughout the year such as Christmas in The Wizarding World of Harry Potter™, Wine Riffs (a unique multi-sensory experience, pairing the vintages of a featured winery with an elegant multi-course meal and a DJ who spins a custom soundtrack to set the mood), and Halloween Horror Nights.
CityWalk, The Epicenter of Awesome, is the one place where unforgettable family entertainment meets restaurants that don’t just make you say “Yum,” but “Wow.”
Volcano Bay water theme park gives you a taste of the carefree island lifestyle with volcano waterslides, winding rivers and wave pool.
Universal’s Great Movie Escape is not just an Escape Room. It’s an Escape Adventure. Test your Wits at Jurassic World: Escape or Back to the Future: OUTATIME.
CityWalk’s Rising Star invites you to take the stage at this rocking bar and karaoke club, where you can belt out your favorite tunes with help from talented backup singers and a live band (subject to availability).
Galaxy Bowl is reminiscent of iconic alleys of the past (but with the convenience of today's technology) and offers a unique blend of entertainment, including illuminated lanes for play both day and night.
Ready to be the star of your own adventure at Universal Orlando?
Click below and we’ll get started!
